First National Bank in Philip and Faith is upgrading its online and mobile banking platforms to provide you with additional capabilities and a new user interface.
The conversion will take place over the weekend of October 12th (during which time online and mobile banking will be unavailable), in preparation of going live the morning of Tuesday, October 15th (we will be closed Monday, October 14th in observance of Columbus Day/Native American Day.)
We have taken steps to ensure a smooth conversion process for you; however, we are recommending that each of our customers take certain actions to maintain the continuity of their customized online banking experience.
With the upgrade date approaching, we want to keep you informed of important aspects of certain features that may be relevant to you. All times referred to below are in Mountain Time.
Online banking will be unavailable from 3 p.m. on Friday, October 11th, until Tuesday, October 15th at 8:00 a.m. The new online banking service will be accessible at www.fnbphilip.com starting at 8 a.m. on October 15th. On the new online banking platform, you will use your current login name and the last 6 digits of your SSN/Tax ID as your password to log in for the first time. The system will prompt you to create a new password on the first time you log into the new system.
Mobile Banking App
Our new First National Bank mobile app will be available for download in the App Store (iPhone/iPad) and Google Play (Android) the weekend of October 12th. You must be a registered First National Bank in Philip/Faith online banking user prior to being able to access the new mobile app. The existing mobile app will no longer function after 3 p.m. on Friday, October 11th and should be deleted from your device to avoid any confusion.
You will be unable to make mobile deposits during the conversion downtime from 3 p.m. on Friday, October 11th, until Tuesday, October 15th at 8:00 a.m.. You will need to download the new mobile app and accept the new conditions prior to making mobile deposits.
As part of the upgrade to the new bill pay system, current bill payment information (vendors, and scheduled payments) will NOT convert over to the new system. Any payments scheduled after October 11th will need to be created in the new bill pay system. Should you need assistance in cancelling payments during this time period or making other payment arrangements, please contact the bank. We will still offer the Person-to-Person (P2P) money transfer feature through bill pay.
External Funds Transfer
Existing external funds transfer connections will not convert and will need to be reestablished in the new system on or after October 15th. Please make note of the routing numbers and account numbers for those external accounts prior to October 15th. Upon accessing the new system, you will need to re-enroll those accounts including verifying account ownership through the use of micro-deposits, which will take two to three business days.
The bank’s staff will be contacting commercial customers that use ACH origination to assist with converting the ACH files to the new system.
Our existing ATMs will be replaced with newer models on October 15th-17th. During the installation, the ATM at that site will be down for most of the day. There will be signs at each location 5 days prior to the installation date to remind customers when the ATM will be unusable. The replacement schedule is as follows:
- Tuesday, October 15th – M & D Oil (US Hwy 212, Faith)
- Wednesday, October 16th – Corner Pantry (101 W Pine St, Philip)
- Thursday, October 17th – Philip Pit Stop (409 N Larimer Ave, Philip)
Anticipate receiving your new EMV debit card September 23rd – October 4th. You can activate your new card after 12:00 p.m. October 12th. Also, remember to update information with merchants that use your card for recurring payments.
Your PIN will be different than your current card; your new PIN will arrive 1-2 days after your card arrives.
Your card beginning with 442640 or 589882 will stop working on October 14th. Please activate and begin using your new card by October 14th – you can activate your card by calling the number listed on the label affixed to the card, or by calling 1 (800) 227-3096.
Remember to destroy your old card and begin using the new card October 12th.
Additional Convenience & Security Features
We are excited to present several additional capabilities with this upgrade including the following:
Mobile & Online Banking
- Debit Card Management is available should you need to temporarily deactivate your card if it is lost, stolen, or not in use (via mobile or online).
- Deposited Item Images are available when viewing your transaction history (viamobile or online).
- User ID or Passcode can be changed on your mobile device (without logging into the desktop site).
- Account Statements are available within the mobile app as well as the desktop site.
- Photo Pay allows you to take a photo of a bill on your mobile device, from which the system then automatically imports the billing detail for quick and easy payment.
- Person-to-Person (P2P) allows you to pay others electronically by entering their phone number and the dollar amount of the transaction.
Look for more information soon. We appreciate your relationship with the bank, and we encourage you to contact us if you have further questions throughout this transition.