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Voice Access, a revolutionary product, has been installed to assist
you in obtaining account information 24-hours a day.
We encourage you to use Voice Access by calling (605)
859-3521 for
information regarding your checking or savings accounts, CDs or
loans. The system can be accessed by either touch-tone phones or by
using voice commands. Remember to wait for the beep before talking
when using the voice recognition feature.
A confidential security code is created by you on your first call to
the system. When prompted by Voice Access, use this number,
along with any of your account numbers from your statement to obtain your
account information. Dial the Voice Access telephone number from any
phone. After a brief introduction, you will be presented with a list
of options. Your Choices are:
1. for Account
Information
2. for Funds Transfer
3. for Bank Information
4. for More Options
0. to connect to Customer Service or say "Operator"
You may "say" or "press" the
appropriate number as shown above, on your telephone keypad.
Callers may begin
entering choices using touch-tones as soon as the system answers the
call. Once you become familiar with the system, you can obtain your
account information by entering your menu choices, account number
(followed by a # key to end) and security code in succession without ever
having to listen to a single prompt.
After you have made your selection, you will be asked to enter your
account number and security code. By "voice" say
each number loudly and plainly, after the beep. Your account balance
will be played automatically. It's that simple!
Voice Access will provide you with the following information,
24-hours a day:
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