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Voice Access, a revolutionary product, has been installed to assist you in obtaining account information 24-hours a day.

We encourage you to use Voice Access by calling (605) 859-3521 for information regarding your checking or savings accounts, CDs or loans.  The system can be accessed by either touch-tone phones or by using voice commands.  Remember to wait for the beep before talking when using the voice recognition feature.

A confidential security code is created by you on your first call to the system.  When prompted by Voice Access, use this number, along with any of your account numbers from your statement to obtain your account information.  Dial the Voice Access telephone number from any phone.  After a brief introduction, you will be presented with a list of options.  Your Choices are:

1.  for Account Information
2.  for Funds Transfer
3.  for Bank Information
4.  for More Options

0.  to connect to Customer Service or say "Operator"

You may "say" or "press" the appropriate number as shown above, on your telephone keypad.  Callers may begin entering choices using touch-tones as soon as the system answers the call.  Once you become familiar with the system, you can obtain your account information by entering your menu choices, account number (followed by a # key to end) and security code in succession without ever having to listen to a single prompt.

After you have made your selection, you will be asked to enter your account number and security code.  By "voice" say each number loudly and plainly, after the beep.  Your account balance will be played automatically.  It's that simple!

Voice Access will provide you with the following information, 24-hours a day:

(1) Checking
  • Current & Available Balance
  • History of Withdrawals & Deposits
  • Lookup by Check # or Amount
  • Receive a Statement by Fax
  • Transfer Funds & Make Loan Payments
  • Previous & Current Year's Interest

(2) Savings

  • Current & Available Balance
  • History of Withdrawals & Deposits
  • Receive a Statement by Fax
  • Transfer Funds & Make Loan Payments
  • Rate information
  • Previous & Current Year's Interest

(3) CD's

  • Principal Balance
  • Maturity Date
  • Estimated Redemption Amount
  • Date/Amount of Last Interest Payment
  • Date of Next Interest Payment
  • Interest Information
  • Previous & Current Year's Interest

(4) IRA's

  • Principal Balance
  • Maturity date
  • Date/Amount of Last Interest Payment
  • Date/Amount of Next Interest Payment
  • Interest Information
  • Previous & Current Year's Interest

(5) Loans

  • Current balance
  • Date & Amount of Next Payment
  • Date & Amount of Last Payment
  • Payoff Information
  • Maturity data
  • Previous & Current Year's Interest

 

Additional Information

*  Pressing the "star" key at any time returns you to the previous menu.  Voice callers may say "stop".

#  Pressing the "pound" key at any time returns you to the main menu.  Voice Callers may say "cancel".  The "pound"key ends the call from the main menu.

8  The "eight" key gives you a detailed system tutorial.

0  The "zero" key asks if you would like to be connected to customer service.  Answer "YES" or "NO".

 

While listening to your withdrawal and deposit transactions, you may also use these features:

7  Allows you to hear missed information by "rewinding" to the last transaction each time the "seven" key is pressed.

9  Allows you to skip ahead by "fast forwarding" to the next transaction each time the "nine" key is pressed.